twigling | Shipping & Tracking
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Shipping Methods

We do accept orders from ALL destinations and will ship worldwide, however the checkout does not automatically allow all destinations. If your country is not listed, please select the “Other” option, and specify your destination in the Order Comments box, and we will manually review the shipping costs and correct your order as necessary.

 

Where shipping weight is listed, we state the volumetric weight for the cart to calculate the actual charge for shipping. A large doll weighs about 2.5kg, but when calculating volumetrically as most logistics companies do, it will be roughly 6kg.

 

Shipping prices are orientative only. We ship with the help of PacklinkPRO, who in turn offer a large range of couriers and shipping companies, whose prices fluctuate from time to time. You will be able to choose, depending on your package weight, destination and whether you want insurance or not, between CUI (small packages up to 2kg), Economy Courier and Express Courier, and we will select the best available option for you at the time of contracting the service.

Shipping

You will be able to compare prices and choose your shipping method at the time of placing you order.

All the shipping methods offered for purchases made via this website will include some type of online tracking, albeit with varying levels of detail. The options you are given within the shopping cart, will depend on the destination, weight and value of the the cart contents, and are programmed to the best of our knowledge to align with shipping services offered by Correos of Spain.

At our discretion, we may use other shipping services than those provided by Correos in the event that we find this to be more suitable. Contracted services will be of equal value and with similar performance in terms of insurance coverage, tracking and transit speed.

Packaging

We do out best to utilise packaging materials that are recyclable and sustainable in order to protect the environment as much as we try to protect the dolls during transit.

 

This may in some cases mean re-using boxes, bubblewrap, plastic or foam from incoming shipments to pack outgoing shipments.

Tracking

The above button will take you to a comprehensive online tracking tool for the logistics services we use. Paste your tracking number into the main text field, and click the orange Track button.

 

Alternatively you can also visit Packlink’s tracking page directly. This page is in Spanish by default and search results will also be given in Spanish.

Insurance

For a small percentage of the total order value, you can opt to insure the transport of your order.

 

When available, shipping insurance is offered as a tickbox option. Insurance will be calculated based on the value of the cart contents and is not available to all destinations, the maximum insurable amount also varies in some cases.

Please note that this insurance will only cover loss and not damage. If you receive your package and it appears to be in a state where you suspect the contents may be damaged, do not sign anything and insist that the delivery driver remains while you open and inspect the package; the relevant claim papers can then be filled out and negotiated by our logistics partners.

Customs & Duty

twigling and Artifex Kindred are not responsible for any fees or taxes on shipments of international orders. Items must be declared and insured for the full purchase amount to take advantage of shipping insurance and its associated benefits. If you request the package to be market with a lower price, you will be responsible for loss or damage in transit.

 

It is your responsibility to be informed about the customs regulations for your country, and we cannot take responsibility for any problems that arise from your requests or instructions regarding customs and paperwork for this.